(a) The Department of Human Services may not issue a claim denial or demand for recoupment to providers for missing a deadline if the department or its contractor contributed to the delay or the delay was reasonable under the circumstances, including, but not limited to:
(1) Intervening weekends or holidays;
(2) Lack of cooperation by third parties;
(3) Natural disasters; or
(4) Other extenuating circumstances.
(b) This section is subject to good faith on the part of the provider.