Cooperation between sewer and water utilities — Termination of water service

1. Law
2. Arkansas Code
3. Local Government
4. Solid Waste Disposal, Waterworks, And Sewers Generally
5. Waterworks and Water Supply
6. The Sewer Utility Collection Act
7. Cooperation between sewer and water utilities — Termination of water service

1. (a)

   1. (1) A sewer utility may request notification from a corresponding water utility of any change to customer information, including without limitation a change:

      1. (A) To a billing address; and

      2. (B) In service, including a new or additional connection or a disconnection.

   2. (2) A corresponding water utility shall provide the customer information requested to the sewer utility within fifteen (15) days of the change in customer information.

2. (b)

   1. (1) A corresponding water utility shall terminate water service to a customer of the sewer utility who is also a customer of the corresponding water utility upon receiving a signed statement from a representative of the sewer utility that states:

      1. (A) That the customer has not paid for sewer utility service for more than fifteen (15) days past the due date shown on the face of the sewer utility bill; and

      2. (B) That the sewer utility has sent notice to the customer by the sewer utility's preferred delivery method of notification from the choices of notification that the United States Postal Service can provide.

   2. (2) The signed statement required under this subsection shall be accompanied by a copy of the following:

      1. (A) Documentation showing that the customer has not paid for sewer utility service for more than fifteen (15) days past the earliest due date shown on the face of the sewer utility bill;

      2. (B) The notice required under subdivision (b)(1)(B) of this section; and

      3. (C) Documentation showing that the sewer utility mailed the termination notice required under subdivision (b)(1)(B) of this section.

   3. (3) The signed statement required under this subsection may be sent to a water utility electronically.

3. (c) Upon receipt of payment for the outstanding balance for sewer utility service, the sewer utility shall promptly notify the corresponding water utility to reconnect the customer's water service.

4. (d)

   1. (1) If water service is terminated under subsection (b) of this section, a corresponding water utility may charge the customer a fee to reestablish water service.

   2. (2) A corresponding water utility shall not:

      1. (A) Charge a sewer utility a fee for:

         1. (i) Terminating water service under subsection (b) of this section; or

         2. (ii) Reestablishing water service under subdivision (d)(1) of this section; or

      2. (B) Have any liability for complying in good faith with a requirement of this section.

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