Complaints and Enforcement Procedures

  1. Law
  2. CFR 14
  3. Aeronautics and Space
  4. Office of the Secretary, Department of Transportation (Aviation Proceedings)
  5. Special Regulations
  6. Nondiscrimination on the Basis of Disability in Air Travel
  7. Complaints and Enforcement Procedures

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Section
382.151

What are the requirements for providing Complaints Resolution Officials?

Section
382.153

What actions do CROs take on complaints?

Section
382.155

How must carriers respond to written complaints?

Section
382.157

What are carriers' obligations for recordkeeping and reporting on disability-related complaints?

Section
382.159

How are complaints filed with DOT?