May a carrier require a service animal user to check-in physically at the airport?

  1. Law
  2. CFR 14
  3. Aeronautics and Space
  4. Office of the Secretary, Department of Transportation (Aviation Proceedings)
  5. Special Regulations
  6. Nondiscrimination on the Basis of Disability in Air Travel
  7. Accessibility of Aircraft and Service Animals on Aircraft
  8. May a carrier require a service animal user to check-in physically at the airport?

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§ 382.76 May a carrier require a service animal user to check-in physically at the airport?

You may not require a passenger with a disability to check-in physically at the airport, rather than using the online check-in available to the general public, on the basis that the passenger is traveling with a service animal.

[Doc. No. DOT-OST-2018-0068, 85 FR 79774, Dec. 10, 2020]


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