(a) A licensee shall investigate:
(1) a complaint made to the licensee by a person about:
(A) the conduct of an approved Internet game or approved Internet gambling by the licensee; or
(B) the conduct of an agent of the licensee in operations related to an approved Internet game or approved Internet gambling; or
(C) a complaint referred to the licensee by the Commission or the Master Service Provider under subsection (c) of this section.
(b) Within ten (10) calendar days after the complaint is received by or referred to the licensee, the licensee shall give notice in writing of the result of the inquiry to the complainant, the Commission and the Master Service Provider.
(c) If a complaint is made to the Commission or the Master Service Provider about the conduct of an approved Internet game or approved Internet gambling, or the conduct of an agent in operations related to an approved Internet game or approved Internet gambling, the Commission shall promptly investigate the complaint.
(d) The Commission shall promptly notify the complainant in writing of the result of the Commission's inquiry.
(e) To be considered, a complaint shall:
(1) be in writing;
(2) state the complainant's name, physical, and e-mail address; and
(3) give appropriate details of the complaint.