(a) If a claim for a prize in an approved Internet game or approved Internet gambling is made to a licensee within one (1) year after the end of the approved Internet game or approved Internet gambling or, the licensee after immediate notification to the Commission shall:
(1) immediately attempt to resolve the claim; and
(2) if the licensee is not able to resolve the claim, by notice in a record given to the claimant, promptly inform the claimant of the licensee's decision on the claim.
(b) If the claim is not resolved by the licensee within ten (10) days of receiving the claim, the claimant may request the Commission to review the licensee's decision on the claim, or if the claimant has not received a claim result notice, to resolve the claim.
(c) A request to the Commission under subsection (b) of this section:
(1) Must be in the approved form; and
(2) If the claimant received a claim result notice, must be made within five (5) business days after receiving the notice.
(d) If a request is made to the Commission, the Commission may carry out investigations the Commission considers necessary to resolve matters in dispute.
(e) If a prize is not claimed within one (1) year after the end of the approved Internet game or approved Internet gambling in which the prize was won, the licensee shall cover the amount of the prize into the Virgin Islands Education Initiative Fund established pursuant to title 33, section 3093 of this Code.