(a) Complaints by any subscriber as to the operation of any cable television service, system or company may be filed in writing with the Commission. The Commission shall within thirty (30) days of the receipt of such complaint report in writing to the subscriber as to the disposition or status of his complaint. Any subscriber or cable television service, system or company aggrieved by the action of the Commission in connection with such complaint or dispute, or any subscriber who shall not have received the written report required under this section within thirty (30) days, may petition the Superior Court of the Virgin Islands for a hearing upon said complaint.
(b) Each franchisee shall provide to each subscriber to its cable television service, at the time of his becoming a subscriber and at least once in each calendar year thereafter while he remains a subscriber, information as to the identity and location of the Commission and the business office or representative required under subsection (c) of this section, and of the procedure to be followed in making and pursuing complaints to the Commission pursuant to this section.
(c) A franchise issued pursuant to this chapter shall require the franchisee to maintain a local business office or representative in each district of operation and service for the purpose of receiving, investigating, and resolving all complaints regarding the quality of service, equipment malfunctions, and similar matters.