(a) The public shall have access to the following information:
(1) A list of licensees that includes place of employment, business address and telephone number of record, license number, date of license expiration and status of license;
(2) A list of final disciplinary actions taken by the Board; and
(3) The address, website, email and phone number of the Board.
(b) Each licensee shall display a copy of his license in a location accessible to public view and produce a copy immediately upon request.
(c) Each licensee shall provide the public with information on how to file a complaint with the Board against a licensee by placing signs in the lobby, in waiting rooms and in the reception area of all offices and shall produce a copy immediately upon request.
(d) Any person may submit a complaint regarding any licensee, or any other person potentially in violation of this subchapter. Confidentiality must be maintained subject to law.
(e) The home address, email address and home telephone numbers of physical therapists and physical therapist assistants are not public records and must be kept confidential by the Board unless they are the only addresses and telephone numbers of record.
(f) A patient has freedom of choice in selection of services and products.
(g) Information relating to the physical therapist-patient relationship is confidential and shall not be communicated to a third party who is not involved in that patient’s care without the written authorization of the patient, or patients parent or guardian if the patient is a minor, or patients legal guardian if the patient is adjudicated incompetent. The physical therapist-patient privilege does not extend to cases in which the physical therapist has a duty to report information as required by law.
(h) The Board shall keep all information relating to the receipt and investigation of complaints filed against licensees confidential until the information is disclosed in the course of the investigation or any subsequent proceeding or until disclosure is required by law. Patient records, including clinical records, files, any other report or oral statement relating to diagnostic findings or treatment of patients, any information from which a patient or the patient’s family might be identified, or information received and records or reports kept by the Board as a result of an investigation made pursuant to this subchapter shall not be available to the public and shall be kept confidential by the Board.