Public transit district office of constituent services and office of coordinated mobility.
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(1)
(a) The board of trustees of a large public transit district shall create and employ an office of constituent services.
(b) The duties of the office of constituent services described in Subsection (1)(a) shall include:
(i) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district;
(ii) keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and
(iii) reporting complaints, comments, concerns, and other communications to management and to the local advisory council created in Section 17B-2a-808.2.
(2)
(a) A large public transit district shall create and employ an office of coordinated mobility.
(b) The duties of the office of coordinated mobility shall include:
(i) establishing a central call number to facilitate human services transportation;
(ii) coordinating all human services transportation needs within the public transit district;
(iii) receiving requests and other communications regarding human services transportation;
(iv) receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and
(v) supporting local efforts and applications for additional funding.