Statewide mental health crisis line and statewide warm line operational standards.

  1. Law
  2. Utah Code
  3. Utah Human Services Code
  4. Substance Abuse and Mental Health Act
  5. Statewide Mental Health Crisis Line and Statewide Warm Line
  6. Statewide mental health crisis line and statewide warm line operational standards.

Checkout our iOS App for a better way to browser and research.

Affected by 63I-1-262 on 7/1/2023

Effective 5/12/2020
62A-15-1303. Statewide mental health crisis line and statewide warm line operational standards.
  • (1) In consultation with the commission, the division shall ensure that:
    • (a) the following individuals are available to staff and answer calls to the statewide mental health crisis line 24 hours per day, 365 days per calendar year:
      • (i) mental health therapists; or
      • (ii) crisis workers;
    • (b) a sufficient amount of staff is available to ensure that when an individual calls the statewide mental health crisis line, regardless of the time, date, or number of individuals trying to simultaneously access the statewide mental health crisis line, an individual described in Subsection (1)(a) answers the call without the caller first:
      • (i) waiting on hold; or
      • (ii) being screened by an individual other than a mental health therapist or crisis worker;
    • (c) the statewide mental health crisis line has capacity to accept all calls that local mental health crisis lines route to the statewide mental health crisis line;
    • (d) the following individuals are available to staff and answer calls to the statewide warm line during the hours and days of operation set by the division under Subsection (2):
      • (i) mental health therapists;
      • (ii) crisis workers; or
      • (iii) certified peer support specialists;
    • (e) when an individual calls the statewide mental health crisis line, the individual's call may be transferred to the statewide warm line if the individual is not experiencing a mental health crisis; and
    • (f) when an individual calls the statewide warm line, the individual's call may be transferred to the statewide mental health crisis line if the individual is experiencing a mental health crisis.
  • (2) The division shall make rules, in accordance with Title 63G, Chapter 3, Utah Administrative Rulemaking Act, to establish the hours and days of operation for the statewide warm line.




Download our app to see the most-to-date content.