Case Managers — Caseloads — Maximum Caseload Ratios

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  1. The department shall maintain staffing levels of case managers so that each region has enough case managers to allow caseloads not to exceed an average of:
    1. Twenty (20) active cases relating to initial assessments, including investigations of an allegation of child abuse or neglect; or
    2. Twenty (20) children monitored and supervised in active cases relating to ongoing services.
  2. The department shall comply with the maximum caseload ratios described in subsection (a).


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