(1) Applicable federal, state and local laws providing benefits or aid for veterans, spouses and dependents of veterans or survivors of veterans and other benefits or aid for which veterans, spouses or dependents of veterans or survivors of veterans may be eligible;
(2) Skills necessary to provide quality representation and advocacy on behalf of veterans, spouses or dependents of veterans or survivors of veterans, including case preparation and handling of administrative hearings and appeals;
(3) Effective communication skills;
(4) Health care, human services and referral resources; and
(5) Claims management. [2005 c.836 §3; 2007 c.357 §3; 2009 c.759 §2; 2015 c.531 §3]