(b) The telephone number and electronic means of communication described in paragraph (a) of this subsection must be separate from the telephone number and electronic means of communication the department uses for general tax questions or questions from tax practitioners.
(2) The department shall clearly list the dedicated telephone number and means of electronic communication described in subsection (1)(a) of this section on any notice or letter the department sends to a business customer. The department may not list on the notice or letter a telephone number or electronic means of communication that the department uses for general tax questions or questions from tax practitioners.
(3) The department shall track customer satisfaction with the program described in subsection (1) of this section. [2017 c.611 §2]