(A) Serve as the first point of contact for tax practitioners;
(B) Dedicate trained employees, a telephone number and other electronic means of communication exclusively for the tax practitioners’ use; and
(C) Provide resources that are sufficient to answer questions and resolve issues in an expedited manner.
(b) The department may determine which tax practitioners may make use of the program, but shall include tax practitioners who provide tax advice, prepare income taxes or act on an individual taxpayer’s behalf with respect to an issue related to the taxpayer’s account with the department.
(2) The program described in subsection (1) of this section at a minimum must provide tax practitioners with assistance in:
(a) Locating and applying payments;
(b) Understanding department communications, including notices and letters;
(c) Receiving general procedural guidance and estimates of the length of time that a procedure will take;
(d) Making account adjustments;
(e) Securing taxpayer income verifications; and
(f) Receiving transcripts of taxpayer accounts.
(3) The department shall track customer satisfaction with the program described in subsection (1) of this section. [2017 c.612 §2]