§ 328. Powers and duties of the board. 1. The board shall serve as a resource center for the gathering and dissemination of information and provide other assistance relating to 911 services and technologies. 2. The board shall monitor and periodically review the provision of 911 services throughout the state, including but not limited to, conformance with applicable standards. 3. The board shall assist municipalities in developing plans to establish and implement enhanced 911 services utilizing state-of-the-art technologies and management systems. 4. (a) The board shall promulgate minimum standards for the operation of public safety answering points, which shall include, but not be limited to, minimum staffing requirements, minimum educational qualifications for 911 call-takers and dispatchers, and minimum training requirements for 911 call-takers and dispatchers, but which shall not include those standards required by paragraph (b) of this subdivision. In promulgating such standards, the board shall examine national models of best practice. Such standards shall be promulgated no later than October first, two thousand three.

(b) In addition, the board shall promulgate minimum standards regarding direct dispatch of all emergency services and jurisdictional protocols. Such standards shall be promulgated no later than April first, two thousand three. 5. The board shall adopt standards governing reasonable eligible wireless 911 service costs for expedited deployment funding of enhanced wireless 911 service, repayment provisions, and the criteria for approval of priority enhanced wireless 911 plans for expedited deployment funding. Standards for expedited deployment funding shall consider whether the projected costs are reasonably necessary for the provision of enhanced wireless 911 service and whether the priority enhanced wireless plan conforms to the FCC order. 6. The board shall review the certification and information submitted by a local public safety answering point, local governmental entity or the division of state police to ensure the public safety answering points are in compliance with the applicable standards that the board has promulgated pursuant to subdivision four of this section. Where the board determines that a local or state public safety answering point is not in compliance with the applicable standards promulgated pursuant to subdivision four of this section, the board shall follow the procedures outlined in section three hundred twenty-nine of this article. 7. The board shall develop procedures for a local government to terminate the routing of wireless 911 service calls to a local public safety answering point for such local government. 8. The board shall develop and implement an educational plan for informing the public about the enhanced wireless 911 service in New York state. This plan shall include, but not be limited to, an explanation of the enhanced wireless 911 system and a progress report on the county-by-county implementation of the statewide system. This information shall be provided via electronic, paper and telephonic means. Access to such information shall be made available for remote computer users through the internet or via telephone calls through a toll-free hotline number. This plan shall be updated as new information becomes available to the board not less than four times per year. 9. The board shall issue an annual report to the governor, the temporary president of the senate, the minority leader of the senate, the speaker of the assembly, and the minority leader of the assembly, on or before March first of each year, regarding the board's activities in the previous calendar year, including but not limited to, the status of 911 services across the state, including the extent to which public safety answering points across the state are equipped to receive enhanced wireless 911 calls, the allocation of moneys from the fund including allocations made and not disbursed, and the disbursements of moneys from the fund. 10. a. The New York state interoperable and emergency communication board shall make recommendations to the commissioner of the division of homeland security and emergency services on the expenditure of grants and other funding programs related to interoperable and emergency communications. In carrying out this responsibility, and consistent with the mission of the division of homeland security and emergency services, the board will make recommendations related to the development, coordination and implementation of policies, plans, standards, programs and services related to interoperable and emergency communications, including but not limited to ensuring compliance with federal mandates for interoperable communications and compatibility with the National Incident Management System. b. The board, in fulfilling its role to provide ongoing guidance regarding policies, plans, standards, programs and services related to interoperable and emergency communications, shall:

(1) establish structures and guidelines to maintain interoperable communications planning and coordination at the statewide level;

(2) establish, promulgate and revise standards for the operation of public safety answering points; and

(3) establish guidelines regarding the creation of regionally based radio communications systems compatible with the structures and guidelines created under subparagraph one of this paragraph and with federal mandates and best practices.