A. The consumer relations division shall:
(1) receive and investigate nondocketed consumer complaints and assist consumers in resolving, in a fair and timely manner, complaints against a person under the authority of the commission, including mediation and other methods of alternative dispute resolution; provided, however, that assistance pursuant to this paragraph does not include legal representation of a private complainant in an adjudicatory proceeding;
(2) work with the consumer protection division of the attorney general's office, the governor's constituent services office and other state agencies as needed to ensure fair and timely resolution of complaints;
(3) advise the commission on how to maximize public input into commission proceedings, including ways to eliminate language, disability and other barriers;
(4) identify, research and advise the commission on consumer issues;
(5) assist the commission in the development and implementation of consumer policies and programs; and
(6) perform such other duties as prescribed by the commission.
B. All complaints received by the division with regard to quality or quantity of service provided by a regulated entity or its competitors shall be recorded by the division for the purpose of determining general concerns of consumers. A report of consumer complaints and their status shall be included in the commission's annual report.
History: Laws 1998, ch. 108, § 8; § 8-8-8, recompiled as § 62-19-14 by Laws 2020, ch. 9, § 59.
ANNOTATIONSCompiler's notes. — Laws 2020, ch. 9, § 59 recompiled former 8-8-8 NMSA 1978 as part of Chapter 62, Article 19 NMSA 1978, effective January 1, 2023, contingent upon certification by the secretary of state that the constitution of New Mexico has been amended as proposed by a joint resolution of the first session of the fifty-fourth legislature (SJC/SRC/SJR Nos. 1 and 4, CA #1) at the general election to be held on November 3, 2020. The section number was assigned by the compiler.