Customer Council -- Duties

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    (a)    The Customer Council shall:

        (1)    review the products and services of Maryland Correctional Enterprises;

        (2)    advise the Chief Executive Officer on quality, availability, style, design, delivery, scheduling, and pricing;

        (3)    recommend new products and services;

        (4)    annually review the catalog of Maryland Correctional Enterprises products and recommend changes to improve the catalog;

        (5)    recommend sales, marketing, and customer satisfaction initiatives;

        (6)    annually review the Maryland Correctional Enterprises business plan; and

        (7)    serve as a forum for raising and discussing issues related to any product or service offered by Maryland Correctional Enterprises.

    (b)    The Chief Executive Officer shall present a summary of Customer Council activities and recommendations to the Management Council, as provided in § 3-521(b) of this subtitle following each meeting.


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