(a) Subject to the provisions of this section, the Commission shall start proceedings under § 16–701, § 16–701.1, or § 16–701.2 of this title on a complaint made to the Commission by any person.
(b) (1) A complaint shall:
(i) be in writing; and
(ii) state specifically the facts on which the complaint is based.
(2) If a complaint is made by any person other than the Commission, the complaint shall be made under oath by the person who submits the complaint.
(3) A complaint may be accompanied by documentary or other evidence.
(c) The Commission shall investigate each complaint submitted to the Commission if the complaint:
(1) alleges facts that establish a prima facie case that is grounds for disciplinary action under § 16–701, § 16–701.1, or § 16–701.2 of this title; and
(2) meets the requirements of this section.
(d) (1) On conclusion of the investigation, the Commission shall determine if there is a reasonable basis to believe that there are grounds for disciplinary action under § 16–701, § 16–701.1, or § 16–701.2 of this title against an applicant or licensee.
(2) (i) If the Commission finds a reasonable basis as provided under paragraph (1) of this subsection, the Commission shall act on the complaint as provided under § 16–602 of this subtitle.
(ii) If the Commission does not find a reasonable basis as provided under paragraph (1) of this subsection, the Commission shall dismiss the complaint.