(a) Commencing January 15, 2017, and annually thereafter, the Department of Motor Vehicles shall submit a report, in accordance with the provisions of section 11-4a, to the joint standing committee of the General Assembly having cognizance of matters relating to the Department of Motor Vehicles. Such annual report shall (1) identify specific goals indicating acceptable waiting times at the main office and branch offices of the department, (2) summarize actions undertaken by the department in the previous year to achieve such goals, and (3) include a strategy to achieve or exceed such goals in the upcoming year. The joint standing committee may hold a public hearing on such report not later than thirty days after receipt of such report. The Commissioner of Motor Vehicles, or the commissioner's designee, shall testify at any such public hearing.
(b) Commencing August 15, 2016, and monthly thereafter, the Department of Motor Vehicles shall submit a report, in accordance with the provisions of section 11-4a, to the joint standing committee of the General Assembly having cognizance of matters relating to the Department of Motor Vehicles on the length of waiting times at the main office and branch offices of the department. Such report shall include the following information for the month prior to the month in which the report is submitted: (1) For the main office and each branch office of the department that utilizes a numbered ticketing system, (A) the average time that elapses from the time a person receives a numbered ticket to the time such person receives customer service, (B) whether the average waiting time decreased or increased from the previous reporting period, and (C) the number of transactions conducted at such offices that could have been conducted on the Internet web site of the department; and (2) the number of transactions conducted on the Internet web site of the department.
(P.A. 16-55, S. 23.)
History: P.A. 16-55 effective May 31, 2016.