(1) The executive director is responsible for receiving and monitoring the disposition of complaints. The executive director may require an investigation of a complaint concerning a person regulated by a regulator in accordance with this section.
A regulator shall refer all complaints relating to persons licensed, certified, or registered by the regulator to the executive director.
For the purpose of facilitating the handling of complaints, the executive director shalldevise simple, standard complaint forms designed to supply the information necessary to properly conduct an investigation of complaints. The complainant shall reduce each complaint to writing before any formal action begins on the complaint. The receipt of the forms shall be acknowledged on behalf of the executive director. The complainant shall be advised in writing of the final disposition of the complaint.
(a) The executive director may:
Assign a complaint to the appropriate regulator;
Assign a complaint specially for investigation; or
Take such other action on the complaint as appears to the executive director to bewarranted in the circumstances.
(b) Assignments of investigations of complaints to others is subject to specified time limits set by the executive director for completion of investigations.
Nothing in this section supersedes sections 24-4-104 to 24-4-106 or the statutorypower to issue, suspend, revoke, or renew licenses, certifications, and registrations.
The executive director may promulgate rules, pursuant to section 24-4-103 and notinconsistent with the requirements of this article 20, to assist in the efficient performance of the duties imposed by this section. The executive director may also render advice to the general assembly, as well as to the general public, upon the question of the proper role of the state in regulating professions and occupations.
Source: L. 2019: Entire title R&RE with relocations, (HB 19-1172), ch. 136, p. 742, § 1, effective October 1.
Editor's note: Subsection (1) is similar to former § 24-34-102 (9); subsection (2) is similar to former § 24-34-103 (1); subsection (3) is similar to former § 24-34-103 (2); subsection
is similar to former § 24-34-103 (3); subsection (5) is similar to former § 24-34-103 (4); andsubsection (6) is similar to former § 24-34-103 (5), as those sections existed prior to 2019.