The FTR asks questions in the first person, as the user would. It then answers the questions in the second and third person. In the employee sections, the employee is addressed in the singular, and in the agency sections, the agency is addressed in the plural. The following describes how employee and agency are addressed in both sections:
| When you are in the | And you are looking at a | The employee is referred to using | And the agency is referred to using |
|---|---|---|---|
| Employee section | Question Answer |
I, me, or my You or your |
Agency. Agency. |
| Agency section | Question Answer |
Employee Employee |
We, us, or our. You or your. |