Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?

  1. Law
  2. CFR 20
  3. Employees' Benefits
  4. Social Security Administration
  5. The Ticket to Work and Self-Sufficiency Program
  6. Ticket to Work Program Dispute Resolution
  7. Disputes Between Employment Networks and Program Managers
  8. Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?

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§ 411.650 Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?

Yes. Under the agreement to assist us in administering the Ticket to Work program, a PM is required to have procedures to resolve disputes with ENs that do not involve an EN's payment request. (See § 411.590 for the process for resolving disputes on EN payment requests.) This process must ensure that:

(a) The EN can seek a solution through the PM's internal grievance procedures; and

(b) If the PM's internal grievance procedures do not result in a mutually agreeable solution, the PM shall refer the dispute to us for a decision.


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